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FAQ

Do you always have stock available?
As we sell through our online store and our bricks and mortar store occasionally our stock may be out. If an item on your order is unavailable we will contact your to see if you would like the item to be placed on backorder. Please email us if you have questions about availability.

Do your prices include GST?
Yes, all purchases include GST.

Do you ship internationally?
Yes, we are happy to post orders internationally. Please email us for a shipping quote before ordering.

Will all my yarns be from the same dyelot?
Yes, we will ensure that all yarns of a particular colour are from the same dyelot. If we are unable to do this, we will contact you before completing your order.

How long will it take for my order to arrive?
We endeavour to fill orders within 24 hours. We ship by Australia Post and find that most items will arrive at Australian destinations within 2 -10 days.

What are your opening hours?
Our bricks and mortar store is open Tuesday – Friday 10am – 5.30pm and Saturdays 10am-2pm

Which brands do you carry?
We’re always looking to increase the range of quality products we can offer, but at present stock the following brands- Cascade Yarns, Brown Sheep Company, Crystal Place Yarns, Fyberspates , Sweet Georgia Yarns, Skein , The Thylacine, Jo Sharp , Lorna’s Laces, The House of Alpaca, Lily, Zpagetti , Debbie Bliss, Lana Gatto, KnitPro, Addi, Namaste, The Bird and The Fish, Leila Caroline Designs Handspun