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Online orders are shipped via Australia Post. Orders generally take 2-10 days to reach most destinations within Australia.
We make every effort to pack and ship your order quickly and aim to have this happen within 24 hours of receiving your order.
Our checkout system only allows for flat rate shipping, often this will work to your advantage, but in the instance of orders of very small items, we will endeavour to refund the difference in shipping rates. If this is a concern to you, please email us prior to checkout to ask for a reduced shipping rate.
We are happy to ship items internationally, please email us for a quote.
RETURNS AND EXCHANGES
We will happily exchange or supply store credit for the return of unused yarn that is in perfect saleable condition, within 30 days of purchase so long as proof of purchase is also supplied.
We are unable to accept return of needles, patterns or books unless faulty, so please choose carefully.
We do not refund for change of mind or purchase of the wrong item.
Whilst every effort is made to keep online in stock lists up to date, as we also operate a bricks and mortar store, an item will occasionally sell out before your order is processed. If this happens you will be notified and given the option of altering or cancelling your order, or back ordering the item/s that is out of stock.
Please note that as we sell through our online store and our bricks and mortar store occasionally our stock may be out. If an item on your order is unavailable we will contact your to see if you would like the item to be placed on backorder.